We take payment fraud seriously — it raises costs for honest customers.
Checks we make. Orders are screened by our payment processor and may be reviewed before dispatch. We may ask you to confirm details, or decline and refund an order we cannot verify. We do not have to give a reason, and a declined order is always refunded in full.
Delivery addresses. We may decline an order where the delivery address cannot be verified against the cardholder.
If you do not recognise a charge. Please contact us before raising a chargeback — email support@2ndstimearound.co.uk with the date and amount. Most disputed charges are resolved the same day, and a chargeback takes far longer than a refund.
Disputes. Where a chargeback is raised, we will supply the card issuer with the order, delivery and tracking records. Where a chargeback is found to have been raised in bad faith on goods that were delivered, we may recover the sum owed and decline future orders.
None of this affects your statutory rights or your right to dispute a genuinely unauthorised transaction with your bank.