Your statutory rights come first. Under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose and as described. If they are not, you have a remedy against us regardless of any manufacturer warranty.
How long. In England, Wales and Northern Ireland you may bring a claim for up to six years from purchase (five years in Scotland) where goods have not lasted a reasonable time. That is not a six-year guarantee against wear — it is a time limit for claiming that something was faulty.
Manufacturer warranties. Where a manufacturer offers its own warranty, the term is stated on that product page. Where no warranty is stated, none is offered and your statutory rights apply.
What is not a fault. Fair wear and tear; variation in the colour, grain or knot pattern of natural timber; slight variation between fabric batches; settling of foam and fillings with use; and damage from misuse, accident, or failure to follow the care guidance.
To make a claim, email support@2ndstimearound.co.uk with your order number, a description and photographs.