Refund policy

Changed your mind. Under the Consumer Contracts Regulations 2013 you may cancel your order for any reason within 14 days of receiving it. Tell us within that period, then send the goods back within a further 14 days.

To cancel, email support@2ndstimearound.co.uk with your order number. You do not have to give a reason.

Condition of returns. Goods must be returned in the condition you received them, with their original packaging where possible. You may inspect and handle an item as you would in a shop; if it is handled beyond that and its value is reduced, we may deduct that reduction from your refund.

Return postage. For a change-of-mind return, the cost of sending the item back is yours. For furniture we can arrange a collection and deduct the actual carrier cost from your refund — we will tell you that cost in writing before booking it.

Faulty or damaged goods. If an item arrives damaged, is faulty, or is not as described, you have 30 days to reject it for a full refund under the Consumer Rights Act 2015. We pay the return cost in these cases. Please email photos to support@2ndstimearound.co.uk so we can resolve it quickly.

Refund timing. Refunds are made to the original payment method within 14 days of us receiving the goods back, or of you proving they were sent, whichever is sooner. Your bank may take a few further days to show it.

Returns address is provided when your return is authorised. Please do not send goods back without contacting us first, as we cannot guarantee an unannounced parcel will be matched to your order. Our trading address is 3 Foundry Approach, Harehills, Leeds LS9 6BB, United Kingdom.